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We offer a 30 day money back guarantee to guarantee you the best possible experience.
If you are not satisfied with the item, contact us now and we will solve your problem!
We do not accept returns after the 30 day period, so contact us as soon as possible and you will receive a full refund!
HOW TO MAKE AN ITEM?
Simply fill out our contact form or send us an email at help@thawpromaster.com with your order number. Once the product has been received and verified, we will refund the amount paid! (Refunds can take up to 5 days to process, depending on the lender).
The returned product must be intact and sealed.
SHIPPING OF RETURNS
The shipment of the item to be returned and the related costs are borne by the customer.
IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect and / or damaged goods, contact us within 30 days of receiving the order. Remember to include the order number, the photographs of the items and all the references related to the receipt of the package and, in accordance with our money-back guarantee, we will do our best to resolve the problem as soon as possible!
HOW DO I MODIFY OR CANCEL MY ORDER?
Please contact us as soon as possible if you wish to modify or cancel your order at help@thawpromaster.com. Remember to include the order number and the modification and / or cancellation you wish to make, you will receive confirmation of the operation. Orders that have already been packed or shipped cannot be changed or canceled.